Charlotte New works in the Malheur County Sheriff's Office dispatch center in early October. New is leaving her job for more stable hours and the sheriff's office faces an employee shortage at the center. (The Enterprise/PAT CALDWELL).
VALE – The day began calmly for Malheur County Sheriff’s Office dispatcher Charlotte New with routine radio traffic and no major incidents.
Until 3 p.m.
First there was a report of a burglary in progress. Than a caller reported an assault. Not long after, an ambulance had to be dispatched for a medical emergency.
Then there was the car crash.
“There are times when it can seem overwhelming. All it takes is one incident. But you do the best you can,” said New, 29.
Every 911 call in the county . . .