A Christmas ornament means it is that time of year. (The Enterprise/File)
The Christmas business tradition, which goes back at least 200 years, accounts for over $1.3 trillion or 25% of U.S. annual retail income, according to the National Retail Association.
As a business owner you should be enjoying and deriving benefit from this time of year. Like Santa, you have spent time getting to know your customers and learn what they want for Christmas.
Now is your time to go the extra mile to see that their wishes are met by delivering excellent customer service, and memorable products and experiences.
Put your customers first. Focus your attention by listening, making eye contact, and showing them you are paying attention. Take the time to understand each . . .